All orders are shipped 1st Class, and orders made after 11:00am will ship the next working day.
You will receive an email confirming shipment and an estimated delivery date or time scale. We will notify you if we expect delivery to be outside of the above target times and you will be given the option of holding or cancelling your order.
Please make sure that the shipping address is correct as we are unable to redirect orders once they have been dispatched.
Please note that we are unable to process orders until your payment has been cleared.
Returns and exchanges process
As an alternative to using your rights under the Distance Selling Regulations, you may prefer to return or exchange items using our Returns and Exchanges Process. We accept returns and exchanges on items returned to us in a saleable condition within 14 days of the day that you received the items.
If you wish to return your purchase for any reason, please send the item to:
Dept. Cold Brew Coffee Returns
Please include a copy of your invoice.
In the case of exchanges, please explain what exchanges you wish to make and provide your contact details should we need to seek clarification. We recommend that you contact us at email@example.com in advance of making exchange so that we can advise you on suitable replacements.
You will receive an email confirmation once the refund or exchange has been processed.
Cancelling your order under the distance selling regulations
If you are based in the European Union, under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order with us any time after your order has been placed up until 7 working days from the day after you received your order. To cancel your order, you must email firstname.lastname@example.org with your order details explain that you wish to cancel your order under the Distance Selling Regulations.
Conditions and best practice
When returning items, please retain proof of sending, in case of a dispute. All items must be returned unused, in their original packaging, in saleable condition. We will refund the full value of your order, excluding shipping costs, as laid out in our Terms and Conditions of Sale. We are able to arrange for your items to be collected from you at a cost. Please contact us for a quotation.
Postage and insurance
You are responsible for returning the items to us in good condition. Please use appropriate packaging and shipping service to ensure that any items are not damaged in transit and are returned in a timely manner.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, traceable means to return your order to us.